• Operations Manager | Alerus Center

    Location US-ND-Grand Forks
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Alerus Center
    Regular Full-Time
  • Overview

    Under the supervision of the Director of Operations, this position manages and coordinates the day-to-day operations of the facility (arena and exhibition hall/meeting rooms), including engineering, maintenance, set-up / changeovers, custodial/housekeeping and grounds keeping.  Provides overall administrative planning, direction, and policies to operating managers maintaining the highest quality service program to ensure client satisfaction.  Assists in the development and management of annual Operations Department budget.  Provides overall department management assistance to the Director of Operations.


    This position is based at our Alerus Center. The Alerus Center, Grand Forks’ premiere entertainment and convention facility, is the culmination of many years of hard work by the leaders and visionaries in the area. The Center is home to the University of North Dakota’s football team. The arena also hosts many large concerts, sporting events, and trade shows. It can seat more than 21,000 people at one time. The convention center section of the facility includes a 26,000-square-foot (2,400 m2) ballroom and 12 meeting rooms. You can learn more about our venue here: http://www.aleruscenter.com/



    • Oversees daily operation and maintenance of the facility and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, video boards, etc.
    • Schedules and oversees operations managers, operation supervisors, building mechanics, building services staff, etc.
    • Provide support and management oversite of custodial services including daily cleaning, pre-event, event and post-event cleaning, dad-to-day operations and PM programs.
    • Oversee the administration of all part time staff: Hire, train, evaluate, and motivate
    • Provide support and management oversite of the Operations department: event set-up and tear-down, i.e. football turf, basketball floor, stage risers, chairs, tables, signs, etc.
    • Assists in negotiation and administration of contracts with outside vendors including pest control, scoreboard systems, seasonal landscaping, etc
    • Participate in the development and administration of the Operations Department budget; Forecasting of future funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures.
    • Order supplies and materials for building supplies and maintenance within budget guidelines
    • Acts as co-liaison with University, City and State Services for numerous facility related functions (City Codes, Fire Safety Codes, Parking, Licenses, permits, etc.)
    • Facilitate compliance, training, and updates to the Emergency Action Plan, as needed
    • Responsible for Health & Safety compliance
    • Represents Operations Department in absence of Director of Operations
    • Other duties as assigned by Director of Operations


    • Minimum of five (3) years’ experience in facility operations management
    • Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations
    • Ability to work event nights, weekends and holidays as required.
    • Knowledge of budget preparation and control.
    • Knowledge of OSHA requirements.
    • Bachelor’s/Technical degree from an accredited college/university/school preferred.


    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/


    Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.


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